Privacy Policy - Welcome to Petsales.com.au — Australia’s first platform built to protect animals, support ethical practices, and make every pet purchase safe and secure from start to finish

Website Privacy Policy

This Privacy Policy applies to all personal information collected by Petsales.com.au Pty Ltd (“we,” “us,” or “our”) via the website located at www.petsales.com.au (“Website”).

1. What Information Do We Collect?

1.1 The kind of personal information we collect depends on how you use the Website. It may include

Login credentials.
Payment details.
Email address.
Name.
Phone number.
Address.
Breeder information.
Photos of breeding areas.

2. Types of Information

2.1 The Privacy Act 1998 (Cth) defines two key types of information: Personal Information and Sensitive Information.

2.2 Personal Information:

Information or an opinion about an identified individual or an individual who is reasonably identifiable:

Whether the information or opinion is true or not.
Whether the information or opinion is recorded in a material form or not.

If the information does not disclose your identity or enable your identity to be ascertained, it will not be classified as “Personal Information” and will not be subject to this Privacy Policy.

2.3 Sensitive Information:

Includes information or opinions about:

Racial or ethnic origin.
Political opinions or membership.
Religious or philosophical beliefs.li>
Membership of trade unions or professional bodies.
Criminal record.
Health information.

2.4 Sensitive Information will only be used:

For the primary purpose for which it was obtained.
For a secondary purpose directly related to the primary purpose.
With your consent or as required or authorized by law.

3. How We Collect Your Personal Information

3.1 We may collect Personal Information:

When you input information into the Website or related app.
When you provide it to us in any other way.li>

3.2 Cookies:

We may collect cookies from your computer to:

Identify when you use the Website.
Customize your Website experience.

Types of Cookies:

Essential cookies for Website functionality.
Analytical cookies to improve user experience.
Marketing cookies (set by third parties).

Retention: Cookies are retained for up to 30 days and can be managed through your browser settings.

Third-party cookies are subject to their respective privacy policies.

3.3 Sensitive Information is generally not collected. If we do collect it, we will comply with the rules outlined in this policy.

3.4 Where reasonable and practicable, we collect Personal Information directly from you. However, if we receive information from a third party, we will take steps to notify you.

4. Purpose of Collection

4.1 We collect Personal Information to:

Provide you with the best service experience possible.
Keep in touch with you about business developments.

4.2 Disclosure:

Personal Information may be disclosed to service providers assisting in Website operations.
Maintenance and support personnel may also access Personal Information during the normal course of their duties.

4.3 Direct Marketing:

By using the Website, you consent to receiving direct marketing material.
Sensitive Information will not be used for direct marketing purposes.
Marketing materials include an unsubscribe link to opt out at any time.

5. Security, Access, and Correction

5.1 Data Security:

Your Personal Information is stored securely to protect it from unauthorized access, misuse, or disclosure.
When no longer required, the information will be destroyed, anonymized, or de-identified.

5.2 Retention Period:

Most Personal Information is retained for up to 7 years to meet record-keeping obligations.

5.3 Your Rights:

You have the right to:

Access the Personal Information we hold about you under the Australian Privacy Principles.
Request corrections to inaccurate or incomplete information.

5.4 To request access or corrections, please contact us in writing (details below).

6. Complaint Procedure

.1 If you have a complaint about how we handle your Personal Information:

Contact us using the details at the end of this policy.
Complaints will be reviewed by our Privacy Officer, Aaron Taylor.

6.2 Complaint Process:

We will acknowledge receipt of your complaint within 3 business days and provide a reference number.
The complaint will be investigated, and a resolution will be provided within 10 business days.

6.3 If you remain dissatisfied, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

7. Overseas Transfer

7.1 Your Personal Information will not be disclosed to recipients outside Australia unless:

You expressly request us to do so.
You understand that overseas recipients may not be bound by Australian privacy laws.

Cookie Policy

1. Introduction

Petsales.com.au (“we,” “us,” or “our”) uses cookies and similar tracking technologies to enhance your browsing experience, improve website performance, and analyze traffic. This policy explains what cookies we use and how you can manage them.

2. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, track website performance, and provide a better user experience.

3. Types of Cookies We Use

We use the following types of cookies on Petsales.com.au:

Essential Cookies: Required for site functionality, such as secure login and navigation.
Performance Cookies: Help us analyze site traffic and improve website performance.
Functional Cookies: Remember your preferences to enhance your experience.
Advertising Cookies: Used to deliver relevant ads based on your browsing behavior.

4. How We Use Cookies

Cookies help us:

Ensure website functionality and security
Personalize content and user experience
Analyze visitor traffic and trends
Deliver targeted advertisements

5. Managing Cookies

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect website functionality.

6. Updates to This Policy

We may update this Cookie Policy from time to time. Please check back for any changes.

6. Updates to This Policy

We may update this Cookie Policy from time to time. Please check back for any changes

AI Pet Match Privacy Policy Policy

Terms of Use AI PET MATCH

Effective Date: 1/5/25

**Last Updated1/5/25

Welcome to **AI Pet Match** PETSALES.COM.AU PTY LTD”). These legally binding Terms of Use (“Terms”) govern your access to and use of our platform, services, applications, and proprietary AI-based pet matching tools (the “Services”).

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Eligibility

You must be 18 years or older to access or use the Services. By using the Services, you represent and warrant that you meet this requirement.—

2. License and Restrictions

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for personal, non-commercial use, unless expressly authorized by us in writing through a paid license agreement.

You may not, under any circumstances:

– Reproduce, duplicate, distribute, reverse engineer, scrape, or create derivative works of our Services or underlying algorithms.

– Use the Services to build or train AI models or other pet-matching platforms.

– Use the Services in violation of any law or regulation.

All rights not expressly granted are reserved by us.

3. Intellectual Property and Patent Notice

All content, algorithms, designs, databases, and AI-generated match results are the exclusive property of AI Pet Match. Use of our matching logic without a paid license is strictly prohibited and enforceable under patent and trade secret law.

Patent Pending** – Unauthorized use or imitation may subject violators to legal action, including injunctive relief and damages.

4. User Accounts

You may be required to create an account to access certain features. You are responsible for maintaining the confidentiality of your credentials and all activities that occur under your account.

We reserve the right to suspend or terminate any account at our sole discretion for any misuse, violation of these Terms, or suspected fraud.

5. AI Matching Disclaimer

AI Pet Match is an informational tool. While we use proprietary algorithms to match user lifestyle and behavioral inputs with breed traits, **we do not guarantee the availability, suitability, or outcomes of any recommended breeds.** You assume full responsibility for decisions made based on these suggestions.

6. Privacy and Data Use

By using the Services, you acknowledge and agree to our [Privacy Policy](#), which explains how we collect and use your personal data, and how we protect it.

7. Termination

We may suspend or terminate your access at any time, without notice, if you breach these Terms or misuse the Services. Provisions related to IP ownership, disclaimers, and governing law shall survive termination.

8. Disclaimers & Limitation of Liability

The Services are provided “as is” and “as available” without warranties of any kind, express or implied. We are not liable for any direct, indirect, or incidental damages arising from use of the Services.

9. Indemnification

You agree to indemnify and hold harmless AI Pet Match and its affiliates from any claims, damages, or expenses arising from your use of the Services or violation of these Terms.

10. Governing Law & Dispute Resolution

Governing Law & Jurisdiction

“These Terms are governed by the laws of the State of Victoria, Australia. Any disputes shall be resolved exclusively by binding arbitration or mediation conducted in Victoria under Australian law .You agree to submit to the exclusive jurisdiction of the courts of Victoria, Australia, for any enforcement of arbitration or equitable relief.

11. Changes to Terms

We reserve the right to update these Terms at any time. Your continued use of the Services after changes are posted constitutes your acceptance of the updated Terms.

For questions, contact us at:

info@petsales.com.au

Website Terms and Conditions of Use

1.About the Websitese

1.1 Welcome to www.petsales.com.au (“Website”). The Website facilitates interactions between:

Providers: Parties providing services.
Receivers: Parties receiving services.

1.2 The Website aims to make it easier for Providers and Receivers to locate, communicate, arrange payment, and deliver services securely and efficiently (“Services”).

1.3 The Website is operated by Petsales.com.au Pty Ltd (ACN 682050737). Access to and use of the Website, or any of its associated products or Services, is provided by Petsales.com.au Pty Ltd.

1.4 By using, browsing, and/or reading the Website, you signify that you have read, understood, and agree to be bound by these terms and conditions (“Terms”). If you do not agree with the Terms, you must cease using the Website immediately.

1.5 Petsales.com.au Pty Ltd reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Petsales.com.au Pty Ltd updates the Terms, it will use reasonable efforts to notify you of the changes. Changes take immediate effect from the date of publication.

2.Acceptance of the Terms

2.1 You accept the Terms by:

Registering for the Services.
Making any payment as required under the Terms.
Clicking to accept or agree to the Terms where this option is available.

3. The Services

3.1 To access the Services, both Providers and Receivers must register for an account (“Account”).

3.2 During registration, or as part of continued use, you may need to provide personal information, including:

Email address.
Preferred username.
Mailing address.
Telephone number.
Identification for KYC and AML checks.

3.3 You warrant that all information provided is accurate, correct, and up-to-date.

3.4 Once registered, you are a member of the Website (“Member”) and agree to be bound by the Terms.

3.5 You may not use the Services if:

You are not of legal age to form a binding contract.
You are barred by Australian law or the laws of other applicable countries.

4. Member Obligations

4.1 As a Member, you agree to:

Not share your profile with any other person.
Use the Services only for lawful purposes.
Protect the confidentiality of your password.
Notify Petsales.com.au Pty Ltd of unauthorized access or breaches of security.
Ensure all content you post is accurate and current.

4.2 You must not:

Impersonate another Member.
Use the Services for unauthorized commercial purposes.
Harass, stalk, or threaten other Members.
Post misleading or fraudulent content.
Engage in automated use of the Website or Services.

5. Payments

5.1 All payments are processed securely through Petsales Pay, powered by Stripe.

5.2 Payments cover:

Feature listings for increased visibility.
Memberships, currently limited to 12-month terms.

5.3 Memberships renew automatically unless canceled 30 days before the renewal date.

6. Refund Policy

6.1 Refunds are provided only under the Australian Consumer Law or if verification processes fail.

6.2 Change of mind does not qualify for a refund.

6.3 For detailed refund terms, please refer to our Refund Policy.

7. Intellectual Property

7.1 All content on the Website, including text, graphics, and code, is owned by Petsales.com.au Pty Ltd and protected under copyright law.

7.2 You are granted a limited, non-exclusive license to:

Use the Website for personal purposes.
Print or save pages for personal, non-commercial use.

7.3 You may not broadcast, republish, or redistribute Website content without permission.

8. Privacy

8.1 Your use of the Website is subject to our Privacy Policy, which complies with the Privacy Act 1988 (Cth).

8.2 Personal Information is collected, stored, and used as outlined in the Privacy Policy.

9. Limitation of Liability

9.1 Petsales.com.au Pty Ltd is not liable for:

Loss of profits, goodwill, or data.
Service interruptions or unauthorized access.

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Find Us

Website Privacy Policy

1. What Information Do We Collect?

1.1 The kind of personal information we collect depends on how you use the Website. It may include

2. Types of Information

2.1 The Privacy Act 1998 (Cth) defines two key types of information: Personal Information and Sensitive Information.

2.2 Personal Information:

Information or an opinion about an identified individual or an individual who is reasonably identifiable:

If the information does not disclose your identity or enable your identity to be ascertained, it will not be classified as “Personal Information” and will not be subject to this Privacy Policy.

2.3 Sensitive Information:

Includes information or opinions about:

2.4 Sensitive Information will only be used:

3. How We Collect Your Personal Information

3.1 We may collect Personal Information:

3.2 Cookies:

We may collect cookies from your computer to:

Types of Cookies:

Retention: Cookies are retained for up to 30 days and can be managed through your browser settings.

Third-party cookies are subject to their respective privacy policies.

3.3 Sensitive Information is generally not collected. If we do collect it, we will comply with the rules outlined in this policy.

3.4 Where reasonable and practicable, we collect Personal Information directly from you. However, if we receive information from a third party, we will take steps to notify you.

4. Purpose of Collection

4.1 We collect Personal Information to:

4.2 Disclosure:

4.3 Direct Marketing:

5. Security, Access, and Correction

5.1 Data Security:

5.2 Retention Period:

5.3 Your Rights:

You have the right to:

5.4 To request access or corrections, please contact us in writing (details below).

6. Complaint Procedure

.1 If you have a complaint about how we handle your Personal Information:

6.2 Complaint Process:

6.3 If you remain dissatisfied, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

7. Overseas Transfer

7.1 Your Personal Information will not be disclosed to recipients outside Australia unless:

Cookie Policy

1. Introduction

2. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, track website performance, and provide a better user experience.

3. Types of Cookies We Use

We use the following types of cookies on Petsales.com.au:

4. How We Use Cookies

Cookies help us:

5. Managing Cookies

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect website functionality.

6. Updates to This Policy

6. Updates to This Policy

AI Pet Match Privacy Policy Policy

**Terms of Use** AI PET MATCH

**Effective Date:** 1/5/25

**Last Updated1/5/25

1. Eligibility

You must be **18 years or older** to access or use the Services. By using the Services, you represent and warrant that you meet this requirement.—

2. License and Restrictions

We grant you a limited, non-exclusive, non-transferable, **revocable license** to access and use the Services solely for personal, non-commercial use, unless expressly authorized by us in writing through a **paid license agreement**.

You **may not**, under any circumstances:

– Reproduce, duplicate, distribute, reverse engineer, scrape, or create derivative works of our Services or underlying algorithms.

– Use the Services to build or train AI models or other pet-matching platforms.

– Use the Services in violation of any law or regulation.

3. Intellectual Property and Patent Notice

All content, algorithms, designs, databases, and AI-generated match results are the exclusive property of AI Pet Match. **Use of our matching logic without a paid license is strictly prohibited and enforceable under patent and trade secret law.**

Patent Pending** – Unauthorized use or imitation may subject violators to legal action, including injunctive relief and damages.

4. User Accounts

You may be required to create an account to access certain features. You are responsible for maintaining the confidentiality of your credentials and all activities that occur under your account.

We reserve the right to suspend or terminate any account at our sole discretion for any misuse, violation of these Terms, or suspected fraud.

5. AI Matching Disclaimer

6. Privacy and Data Use

By using the Services, you acknowledge and agree to our [Privacy Policy](#), which explains how we collect and use your personal data, and how we protect it.

7. Termination

We may suspend or terminate your access at any time, without notice, if you breach these Terms or misuse the Services. Provisions related to IP ownership, disclaimers, and governing law shall survive termination.

8. Disclaimers & Limitation of Liability

The Services are provided “**as is**” and “**as available**” without warranties of any kind, express or implied. We are not liable for any direct, indirect, or incidental damages arising from use of the Services.

9. Indemnification

You agree to indemnify and hold harmless AI Pet Match and its affiliates from any claims, damages, or expenses arising from your use of the Services or violation of these Terms.

10. Governing Law & Dispute Resolution

Governing Law & Jurisdiction

11. Changes to Terms

Terms of Use AI PET MATCH

Effective Date: 1/5/25

You must be 18 years or older to access or use the Services. By using the Services, you represent and warrant that you meet this requirement.—

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for personal, non-commercial use, unless expressly authorized by us in writing through a paid license agreement.

You may not, under any circumstances:

All content, algorithms, designs, databases, and AI-generated match results are the exclusive property of AI Pet Match. Use of our matching logic without a paid license is strictly prohibited and enforceable under patent and trade secret law.

The Services are provided “as is” and “as available” without warranties of any kind, express or implied. We are not liable for any direct, indirect, or incidental damages arising from use of the Services.